Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects the personal information of visitors and users ("you" or "your") who access or use our website located at jetspizza-meal.click (the "Website") and any related online services, ordering platforms, or digital touchpoints we operate (collectively, the "Services"). Please read this Privacy Policy carefully before using our Services.

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms set forth herein, please discontinue your use of the Website immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), the Federal Trade Commission Act ("FTC Act"), and other applicable federal and state regulations governing the collection and use of personal information.

1. About Us

Jet's Pizza operates as a food service business in the United States. Our mission is to provide customers with high-quality food ordering experiences through our digital platforms. For all privacy-related matters, you may contact us using the information below:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our Website at jetspizza-meal.click
• Online food ordering systems, forms, and checkout processes
• Email communications and customer support interactions
• Marketing campaigns, newsletters, and promotional materials
• Cookies, tracking technologies, and analytics tools deployed on our Website
• Any other digital or electronic means through which you interact with us

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party platforms you visit independently.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our Services. The types of information we may collect are detailed below.

3.1 Information You Provide Directly

When you use our Services, create an account, place an order, or contact us, you may voluntarily provide us with the following categories of personal information:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, phone number, mailing address, and delivery address.
• Account Credentials: Username and password if you create an account on our platform.
• Payment Information: Credit or debit card details, billing address, and other financial data necessary to process your transactions. Note that payment card data is handled by PCI-DSS-compliant third-party payment processors and is not stored directly on our servers.
• Order Information: Details of food items ordered, special dietary instructions, delivery preferences, and order history.
• Communications: Messages you send us through contact forms, email, customer service inquiries, or feedback submissions.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.

3.2 Information Collected Automatically

When you access or use our Website, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, log files, and similar tracking technologies, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, access times and dates, pages viewed, referring URLs, links clicked, and other system activity.
• Usage Data: Information about how you navigate and interact with our Website, including pages visited, time spent on pages, clickstream data, search queries, and features used.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may also collect more precise geolocation data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies and similar technologies as further described in Section 9 of this Privacy Policy.

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Analytics Providers: Data from platforms such as Google Analytics regarding your interactions with our Website.
• Payment Processors: Transaction confirmation data and fraud detection signals from our payment service providers.
• Marketing Partners: Information from advertising networks to help us reach you with relevant promotions.
• Social Media Platforms: If you interact with our content or pages on social media networks, we may receive certain profile information in accordance with your privacy settings on those platforms.
• Delivery Service Partners: Information necessary to fulfill your food delivery orders.

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, racial or ethnic origin, religious beliefs, health data, or biometric information. If such information is inadvertently disclosed to us, we will not process it for any purpose other than returning or securely deleting it.

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes, each of which is based on a legitimate business interest, performance of a contract with you, compliance with a legal obligation, or your consent where required:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and delivery requests.
• To create and manage your customer account.
• To process payments and prevent fraudulent transactions.
• To communicate order confirmations, updates, delivery status, and receipts.
• To respond to your inquiries, complaints, and customer service requests.
• To provide technical support and troubleshoot issues with our Website.

4.2 Analytics and Website Improvement

• To understand how users interact with our Website and Services in order to improve functionality and user experience.
• To conduct internal research, data analysis, and reporting.
• To measure the effectiveness of our content, promotions, and marketing campaigns.
• To monitor traffic patterns, detect technical errors, and ensure the stability and security of our platform.

4.3 Marketing and Promotional Communications

• To send you newsletters, promotional offers, discount codes, and information about new menu items or services, where you have provided consent or where permitted by law.
• To personalize your experience on our Website by displaying content and offers relevant to your preferences and order history.
• To deliver targeted advertising through third-party advertising networks.
• To conduct sweepstakes, contests, surveys, or other promotional activities.

4.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, court orders, and legal processes.
• To enforce our Terms of Service and other applicable policies.
• To protect the rights, property, and safety of our Company, our customers, and the public.
• To detect, investigate, and prevent fraudulent activity, unauthorized access, and other illegal conduct.

5. Sharing of Personal Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our Website and delivering our Services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Categories of service providers include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery and Logistics Partners: To facilitate the delivery of food orders to your specified address.
• Cloud Hosting and Infrastructure Providers: To store and manage our Website and data systems.
• Analytics Providers: Such as Google Analytics, to help us understand Website usage and performance.
• Email and Marketing Platforms: To send transactional and promotional communications.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.
• Fraud Prevention Services: To detect and prevent unauthorized or fraudulent transactions.

5.2 Advertising Networks

We may share certain technical identifiers and usage data with online advertising networks to deliver targeted advertisements. This may constitute "sharing" personal information as defined under California's CCPA/CPRA. California residents have the right to opt out of such sharing as described in Section 10 of this Privacy Policy.

5.3 Legal and Regulatory Disclosures

We may disclose your personal information when required or permitted by law, including:

• In response to valid subpoenas, court orders, or government requests.
• To comply with applicable federal or state laws and regulations.
• To investigate and address potential violations of our policies or applicable law.
• To protect the rights, property, or safety of Jet's Pizza, our users, or the general public.

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred to the successor entity. We will provide notice before your personal information becomes subject to a materially different privacy policy.

5.5 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Secure Payment Processing: Payment card information is processed by PCI-DSS-compliant third-party processors and is not stored on our servers.
• Regular Security Assessments: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Data Minimization: We collect only the minimum personal information necessary for the purposes described in this Privacy Policy.

6.2 Limitations

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data management procedures.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws, including the CCPA/CPRA for California residents.

8.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (such as retaining data required for legal compliance or to complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected].
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, charged different prices, or provided a different quality of service for exercising your rights under this Policy.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Know the Categories of Data Shared: You may request disclosure of the categories of personal information we sell or share with third parties for cross-context behavioral advertising.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for targeted advertising purposes. To exercise this right, please contact us at [email protected] or use the "Do Not Sell or Share My Personal Information" mechanism on our Website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes permitted under the CPRA.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format to the extent technically feasible.

8.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may submit a verifiable consumer request by:

• Email: [email protected]

We will acknowledge your request within 10 business days and respond within 45 calendar days of receipt. If additional time is needed, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect your personal information from unauthorized access.

You may designate an authorized agent to submit a request on your behalf, provided that the agent has written permission from you and you have verified your identity directly with us.

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, including enabling order placement and account login features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting information about pages visited, errors encountered, and usage patterns.
• Functionality Cookies: Remember your preferences (such as saved delivery addresses or language settings) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality and performance of our Website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

For California residents, please be aware that certain cookie-based data sharing with advertising networks may constitute "sharing" under the CCPA/CPRA. You may opt out by contacting us or by using a Global Privacy Control (GPC) signal, which we honor where technically feasible.

10. Children's Privacy

Our Website and Services are intended for use by adults who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

We do not knowingly collect personal information from children under the age of 13, and our practices comply with the Children's Online Privacy Protection Act ("COPPA"). If we become aware that we have inadvertently collected personal information from a person under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Jet's Pizza operates within the United States, and your personal information is primarily processed and stored on servers located within the United States. However, some of our third-party service providers may be located in, or have data centers in, countries outside of the United States.

If your personal information is transferred to or processed in a country other than the United States, we will take steps to ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. Such safeguards may include standard contractual clauses approved by relevant authorities, binding corporate rules, or other legally recognized transfer mechanisms.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this section, where privacy laws may differ from those in your country of residence.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, social media platforms, and services that are not operated or controlled by Jet's Pizza. This Privacy Policy does not apply to any third-party websites or services. We encourage you to carefully review the privacy policies of any third-party platforms before providing them with your personal information. We are not responsible for the privacy practices, content, or security of third-party websites.

13. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to such signals, and our Website does not alter its data collection and usage practices in response to DNT browser settings. However, as noted above, we do honor Global Privacy Control (GPC) signals to the extent required by applicable law, particularly for California residents.

14. FTC Act Compliance and Consumer Protection

Our privacy practices are designed to comply with the Federal Trade Commission Act ("FTC Act"), which prohibits unfair or deceptive acts or practices in or affecting commerce. We are committed to:

• Providing clear and transparent notice about our data collection and use practices.
• Honoring the choices you make regarding the use of your personal information.
• Maintaining reasonable security measures to protect your personal information.
• Ensuring that our data practices are consistent with the representations made in this Privacy Policy.

If you believe that our data practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-382-4357.

15. How to File a Privacy Complaint

We are committed to resolving privacy concerns promptly and fairly. If you have a complaint or concern about how we handle your personal information, we encourage you to contact us first so that we may attempt to resolve the issue directly.

15.1 Contact Us Directly

Please submit your privacy complaint or inquiry to:

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days.

15.2 Filing a Complaint with a Government Authority

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the appropriate government authority:

• Federal Trade Commission (FTC): www.ftc.gov/complaint | 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents): oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency (CPPA): cppa.ca.gov
• Your State Attorney General's Office: Most U.S. states have consumer protection divisions that handle privacy complaints.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our Website at jetspizza-meal.click.
• Where required by law or where we deem it appropriate, notify you via email or a prominent notice on our Website.

Your continued use of our Website or Services after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the information below:

We are dedicated to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. Thank you for trusting Jet's Pizza with your personal information.